PRIVACY POLICY AND DATA PROTECTION TERMS
Last updated: 12 August 2026
This Privacy Policy and Data Protection Terms (hereinafter the “Privacy Policy”) explains how M. Fatima Cleaning Services OÜ processes personal data in connection with the use of the website mfatimacleaning.com, quote requests, the provision of cleaning services, and communication with customers.
M. Fatima Cleaning Services OÜ (hereinafter “we,” “us,” “our,” “the Company,” or “the Service Provider”) processes personal data in accordance with the EU General Data Protection Regulation (EU) 2016/679 (GDPR), Estonian legislation, and other applicable data protection requirements.
Our aim is to collect and process only the personal data that is necessary for the specific purpose for which it is collected.
1. DATA CONTROLLER
The controller responsible for processing your personal data is:
M. Fatima Cleaning Services OÜ
Registry code: 17215325
E-mail: info@mfatimacleaning.com
Website: mfatimacleaning.com
Registered address: Võru tn 12-41, Lasnamäe district, 13612 Tallinn, Harju County, Estonia
All questions and requests concerning the processing of personal data may be sent to:
2. WHAT PERSONAL DATA DO WE PROCESS?
The types of data we process depend on how you interact with us and which features of our website you use.
2.1. When submitting a quote request
When you submit a quote request through our website, we collect the following information:
name;
e-mail address;
property size;
requested type of service;
any additional information included voluntarily in the quote request.
This information is used to review your request, assess the appropriate service and price, prepare a quote, and contact you regarding your request.
Quote request data is accessible only to authorised administrators and employees of the Service Provider who require access to the information in order to perform their work duties.
We do not use quote request data for unrelated purposes or disclose it to third parties, except where disclosure is necessary for the technical operation of a service, to comply with a legal obligation, or to establish, exercise, or defend legal claims.
2.2. When ordering a service
If a quote request results in a service order, we may additionally process:
the address where the service is to be provided;
the date and time of the booking;
a more detailed description of the service;
communications between the Customer and the Service Provider;
information required for invoicing;
other information necessary to provide the service.
3. DATA COLLECTED WHEN YOU VISIT OUR WEBSITE
When you use our website, certain technical and statistical information may be collected automatically, including:
IP address;
device type;
operating system;
browser type;
time and date of the visit;
approximate geographical location or region;
pages visited on the website;
information about how the website is used;
the source or website from which you reached our website;
other technical information collected by the analytics and security services we use.
This information may be used to assess website performance, security, user experience and visitor statistics, as well as to improve and develop our website.
4. HOSTINGER ANALYTICS
Our website uses Hostinger Analytics, which allows us to obtain information about website traffic and usage, such as:
the number of visitors to our website;
the countries or regions from which visitors access the website;
the types of devices used;
which areas or pages of the website are visited.
The purpose of Hostinger Analytics is to understand how our website is being used and to improve its functionality and user experience.
When using Hostinger's services, certain technical data may be processed within Hostinger's systems in accordance with Hostinger's own terms and privacy practices.
5. GOOGLE ANALYTICS
Our website uses Google Analytics to analyse website usage and traffic.
Google Analytics may collect technical information including:
information about the device and browser;
information about website usage;
pages visited;
traffic sources;
approximate location;
other statistical information.
We use Google Analytics to understand how visitors use our website and how we can improve our website and services.
Non-essential Google Analytics features are used in accordance with applicable cookie and electronic communications requirements and, where required, only with the user's prior consent.
Google may process data outside the European Economic Area (EEA). Where this occurs, Google must apply the safeguards required under the GDPR for such transfers.
6. META PIXEL
Our website may use Meta Pixel, provided by Meta Platforms Ireland Limited and/or other relevant services within the Meta group.
Meta Pixel is used to measure the effectiveness of our website and marketing activities and, where the user has provided the required consent, to improve and tailor advertising and marketing.
Meta Pixel may collect information such as:
information about visits to our website;
technical information about the device and browser used;
information about pages visited or actions taken on the website;
technical information relating to advertising activities.
Meta Pixel does not automatically give us access to your name, e-mail address, or the contents of your quote request.
Non-essential Meta Pixel tracking is used only in accordance with applicable legislation and, where required, with the user's prior consent.
7. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies may be necessary for the operation and security of the website, the storage of user preferences, analytics, or marketing purposes.
7.1. Essential cookies
Essential cookies are necessary for the basic functionality and security of the website.
They may be used without separate consent to the extent that their use is necessary for the operation of the website or for another legally permitted purpose.
7.2. Analytics and marketing cookies
Google Analytics, Meta Pixel, and other non-essential analytics or marketing technologies are used only where the user's prior consent is required under applicable legislation.
Users must have the opportunity to give or refuse consent and to withdraw their consent at a later time.
It must be reasonably easy for users to change or withdraw their cookie consent.
8. CONFIDENTIALITY OF QUOTE REQUESTS
Quote request information submitted through our website is intended for the internal use of M. Fatima Cleaning Services OÜ for preparing a quote and contacting the Customer.
Access to quote request data is limited to authorised administrators and employees who require the information for their work.
We do not sell, rent, or disclose quote request data to advertising or marketing companies.
However, quote request data may be processed within the systems of technical service providers to the extent necessary for the operation of the website, forms, e-mail services, or other technical solutions we use.
We may also disclose information where we are legally required to do so or where disclosure is required by a lawful request from a competent authority, court, or investigative body.
9. WHY DO WE PROCESS PERSONAL DATA?
We process personal data for the following purposes:
Providing services and preparing quotes
To process quote requests, contact Customers, prepare quotes, and provide cleaning services.
Legal basis: taking steps at the request of the data subject prior to entering into a contract or performing a contract, pursuant to Article 6(1)(b) of the GDPR.
Compliance with legal obligations
For example, to comply with accounting, tax, and other legal obligations.
Legal basis: Article 6(1)(c) of the GDPR.
Legitimate interests of the Company
For purposes such as website security, service quality, business operations, fraud prevention, and establishing, exercising, or defending legal claims.
Legal basis: Article 6(1)(f) of the GDPR.
Analytics and marketing
To analyse website usage and measure marketing activities where such processing requires the user's consent.
Legal basis: the user's consent pursuant to Article 6(1)(a) of the GDPR and applicable electronic communications and cookie requirements.
10. WHO MAY RECEIVE YOUR PERSONAL DATA?
M. Fatima Cleaning Services OÜ does not sell or rent customers' personal data.
However, personal data may be disclosed or made available to the following service providers to the extent necessary for the operation of our website or business:
website hosting and technical administration providers;
analytics service providers, including Google;
advertising and marketing service providers, including Meta, where their services are used;
e-mail and communication service providers;
accounting or consultancy service providers;
IT and security service providers.
Depending on the particular service and processing activity, these providers may act as our data processors or, in certain circumstances, as independent data controllers.
Data is disclosed only to the extent necessary for the relevant purpose.
11. TRANSFERS OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA
Some of the technology and service providers we use, including services operated by companies within the Google or Meta groups, may process data outside the European Economic Area.
Where personal data is transferred outside the EEA, such transfers will take place only where permitted under the GDPR and appropriate safeguards are in place, such as an applicable European Commission adequacy decision or Standard Contractual Clauses, where applicable.
12. HOW LONG DO WE RETAIN YOUR DATA?
We do not retain personal data for longer than necessary to fulfil the purpose for which it was collected or to comply with a legal obligation.
Quote request data
We generally retain quote request information for as long as necessary to prepare the quote, communicate with the Customer, and address any subsequent questions relating to the requested service.
If a quote request does not result in a service order, we periodically review whether continued retention is necessary and delete or anonymise the data when there is no longer a purpose or legal basis for retaining it.
Customer contracts and service information
Information relating to the provision of services is retained for as long as necessary to provide the service, manage the customer relationship, address potential complaints or legal claims, and comply with legal obligations.
Accounting information
Accounting and tax-related documents are retained for the period required under applicable Estonian legislation.
Analytics data
The retention periods for data processed through Hostinger Analytics, Google Analytics, and Meta services depend on the relevant service settings and the applicable terms of those service providers.
Non-essential tracking technologies are used only in accordance with applicable requirements and, where necessary, on the basis of consent.
13. YOUR RIGHTS
Under the GDPR, you may, subject to applicable conditions, have the right to:
receive information about the processing of your personal data;
access your personal data;
request the correction of inaccurate data;
request the deletion of your personal data;
request restriction of processing;
request the portability of your data;
object to certain types of processing;
withdraw consent where processing is based on consent;
not be subject to a decision based solely on automated processing where the relevant GDPR conditions apply.
These rights are not absolute and may be subject to limitations, for example where we are required by law to retain certain information or where processing is necessary to establish, exercise, or defend a legal claim.
14. WITHDRAWING CONSENT
Where the processing of your personal data is based on consent, you have the right to withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal of consent.
For cookies, consent can be changed or withdrawn through the cookie management solution available on our website, where such a solution is in use.
For other consent-based processing, you may contact us at:
15. HOW TO EXERCISE YOUR RIGHTS
To exercise your rights, please send a request to:
Where possible, please specify which right you wish to exercise and which processing activity or personal data your request concerns.
Where necessary, we may request additional information to verify your identity and prevent personal data from being disclosed to the wrong person.
We will generally respond to your request within one month of receiving it.
In the case of complex requests or a large number of requests, this period may be extended by up to two additional months where permitted by the GDPR. We will inform you of any such extension within the applicable timeframe.
16. RIGHT TO LODGE A COMPLAINT
If you believe that your personal data has been processed in violation of your rights, you may first contact us at:
You also have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon).
Andmekaitse Inspektsioon
Tatari 39
10134 Tallinn
Estonia
Website: aki.ee
The Estonian Data Protection Inspectorate is the supervisory authority responsible for data protection in Estonia and may be contacted if you believe that your data protection rights have been violated.
17. DATA SECURITY
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction.
Quote request data is accessible only to authorised administrators and employees of the Company who require access to perform their work duties.
Employee access to personal data is restricted according to their respective work responsibilities.
Despite the security measures we implement, no transmission of data over the internet can be guaranteed to be completely secure.
18. PERSONAL DATA BREACHES
If we become aware of a personal data breach, we will assess its nature and potential impact on individuals and take the measures required under the GDPR and applicable Estonian law.
Where a breach gives rise to a legal obligation to notify the Estonian Data Protection Inspectorate or affected individuals, we will make the required notifications in accordance with applicable law.
19. LINKS TO OTHER WEBSITES
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party websites.
If you leave our website, we recommend reviewing the privacy and cookie policies of the relevant website.
20. CHILDREN
Our website and services are not directed at children.
We do not knowingly collect personal data from children without an appropriate legal basis.
21. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our services, technologies, data processing practices, or applicable legislation change.
The current version will always be published on mfatimacleaning.com.
Where significant changes are made, we may use additional means of notification where appropriate.
22. CONTACT
If you have any questions regarding your personal data or this Privacy Policy, please contact us:
M. Fatima Cleaning Services OÜ
Registry code: 17215325
E-mail: info@mfatimacleaning.com
Website: mfatimacleaning.com
This Privacy Policy is effective as of 12 August 2026.
M.Fatima Cleaning Services OÜ
REG: 17215325
Contact
Email: info@mfatimacleaning.com
Tel: +372 5632 8682